Terms & Conditions

RETURNS

  • If you wish to return or exchange an item, or if you have a complaint about an item bought at michaelolestadshop.com, please contact us at info@michaelolestad.com to make arrangements. 
  • The returned item must be in the same condition as when received. We reserve the right to decline the return of damaged items. 
  • The return must happen within two weeks of receiving the item. 
  • We do not practise free returns, so customers will have to pay for additional shipping.

SHIPPING

  • Domestic delivery is free of charge.
  • Domesticly we use Bring, which deliveres directly to your doorstep, or Post i butikk.
  • Internationally we only send through UPS. 
  • We always ship your orders within 5 working days.

DISCLAIMER

Michael Olestad does not guarantee that all items included in the Michael Olestad web shop are in stock at the time of your order. In the event that an item is unavailable, Michael Olestad will contact you by phone or by email. Michael Olestad cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Michael Olestad may, at any time, amend the content of the site. Although Michael Olestad strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Michael Olestad will give you the option of placing a new order with the correct price or cancelling your order. Michael Olestad, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect.

In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site is maintained by outside organizations. In situations where Michael Olestad acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Michael Olestad cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Michael Olestad cannot guarantee problem-free, uninterrupted, and secure access to the site.

COPYRIGHT PERMISSION NOTICE

Copyright in the documents provided in this site (including, without limitation, the trade marks of Michael Olestad , logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Michael Olestad and its affiliates. You are authorized to use this material only for personal, non- commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies.

You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Michael Olestad . You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please enter our press room.

CUSTOMS, DUTIES & TAXES

When ordering from michaelolestadshop.com, you are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Norway may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.

Additional charges for customs clearance must be fulfilled by the recipient; Michael Olestad has no control over these charges, nor can Michael Olestad predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

COLORS

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

VIOLATION OF RULES

Michael Olestad reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

FORCE MAJEURE

In case of Force Majeure, Michael Olestad’s obligations will be suspended. The contract between you and Michael Olestad can, in such cases, be partially or fully terminated by yourself or by Michael Olestad . A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Under such circumstances, Michael Olestad will attempt to resolve all issues in a timely manner.

GOVERNING LAW

These terms of use are complied in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Norway and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

ORDER POLICY

We reserve the right to limit the quantities of Michael Olestad products that we supply, and/or to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of a previous order.

You have 14 days cancellation right, 2 years warranty. The amount will be deducted from your card ones the product has been shipped.

RESALE POLICY

You may purchase products on www.michaelolestadshop.com for personal use only and not for resale. By placing an order on www.michaelolestadshop.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.

CONTACT US

If you have any comments or queries regarding our privacy policy, please send an email to info@michaelolestad.com, or write to us at the following address:

Michael Olestad

Schweigaardsgate 34a

0191 Oslo

Norway